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How to Order

Please fill out our “Request a Quote” form and a sales associate will contact you within two business days.

You may rent out demo units for up to three weeks if you are located near the Silicon Valley & SF Bay Area.  Tescom SVC can deliver the units or you may pick them up from our offices in Santa Clara.

Tescom can also customize and upgrade most existing products, please feel free to ask us for more details.

Shipping and Handling

Tescom SVC accepts most payments via ACH wire transfer.  If you pay by credit card or PayPal, additional fees will be incurred.
You may either use your own shipping account or have Tescom SVC pay for shipping and handling.  If Tescom SVC pays for shipping and handling, please note the fees will be added to the final invoice and may not be reflected in the initial estimate.

Delivery time depends on factors like the size of your order, our inventory, customization requests, and your location.  Our lead time is generally between 4-8 weeks.

Rates vary depending on weight, dimensions and distance.  Please note that all products are shipped internationally from Korea.

Once your order is shipped, Tescom SVC will send you an air waybill with tracking information.

Warranty Service

Tescom SVC offers a six month warranty service for all our products.  Since our products are built-to-order and shipped internationally, we are not able to offer refunds unless the order is cancelled before shipment.

Repairs

Please fill out our “Customer Support” form and a Tescom SVC sales associate will contact you.

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